Privacy Policy

When you contact us, become a client, or call one of our clients’ AI receptionist lines, we may collect:

• Name, phone number, email address, and service address
• Details about the service request or issue described on a call
• Appointment and scheduling information
• Call recordings and transcripts, used for service delivery and quality

• Answer calls, respond to inquiries, and book service appointments
• Send appointment confirmations and service updates by text or email
• Improve the accuracy and quality of the AI receptionist service
• Communicate with clients about their account and service

If you provide a phone number, you may receive text messages related to appointment confirmations, scheduling, and service updates. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP, or reply HELP for assistance. Consent to receive texts is collected directly through conversation or opt-in, and is never sold or shared with third parties for their marketing purposes.

We do not sell your personal information. We do not share your information with third-party affiliates or partners for their own marketing purposes. Information collected on behalf of a client business is shared only with that specific business, so they can fulfill your service request.

We may share information with service providers who help operate our platform, solely to deliver the service.

We retain information as long as necessary to provide our services and meet legal obligations. You may request deletion by contacting us below.

• Reply STOP to any text message to opt out of future texts
• Contact us to request a copy of your information, or to request deletion

We may update this policy from time to time. Changes are posted here with a revised date.

For any questions about this Privacy Policy, reach us at support@northeastbookingsystems.com or 267-438-9828.